Shipping, Pricing and Returns

Shipping

Same-Day Shipping
Do you need your order tomorrow? Please call us at 800-426-5007 so we can help you find the supplies you need.  Orders processed by 12pm can ship same-day for in stock items.

Shipping Terms and Options 
AES's shipping terms are FOB destination prepaid and added to the invoice.
AES's preferred carrier is UPS.  Shipping charges are calculated per order during the checkout process.
Priority shipping option is available but does not include weekend delivery.

Special Delivery
Special Delivery is also available for an extra charge. This includes services such as unboxing and setup of your item. Please call Customer Service at 1-800-426-5007 for more information and a price quote.

Proof of Delivery
To obtain proof of delivery, contact Customer Service at 1-800-426-5007 or customerservice@aesol.com.
If you have any additional questions, our Customer Service Team is available to answer your questions at 1-800-426-5007 or customerservice@aesol.com.

Payment & Pricing

Get a Quote 
Do you need a large quantity? Give us a call and let our experienced sales team quote you a price. 

Payment Methods 
We accept Purchase Orders from established accounts with AES, Inc. with Terms of Net 30 (U.S. and Canadian billing addresses only).  Additionally we accept GSA Smart Pay charge cards, or the following credit cards: Discover, Visa and MasterCard. 

Sales Tax 
Due to federal tax laws, all Washington state orders will be charged tax on both products and shipping.  If your facility is tax-exempt please call our customer service team to setup and process your tax exempt order.  We will need proof of your tax exempt status at time of order.

International Customers
For AES to provide the best service to our international customers, we ask that you call us when ordering.  Please call 253-631-8008 or send an email to sales@aesol.com.


Why Shop AES, Inc.?

Same Day Shipping
Do you need your supplies tomorrow?  AES can help.   All of our in-stock items ship the same day for orders received by 12:00PM PST.  Please call 1-800-426-5007 to place your order with our Customer Service Team.

Convenient Ordering
You choose how you want to order – call, click, fax, email, or mail. AES's friendly and professional Sales and Customer Service Teams are ready for your order. We know how difficult it can be working with those big "mega-distributors," so we have real people answering the phones to take your order, answer your product and pricing questions, and help you choose the right products.

Product Sourcing
AES has over 40 years of experience providing anesthesia supplies and equipment.  Our sales team is knowledgeable and works side by side with clinicians to make sure we have the right products available.

Are you Looking for Something Special or Unique?
If you can't find what you're looking for – call us.  We can help you find a solution. 

AES, Inc. also specializes in custom components and anesthesia machine accessories.  Our engineering team will work alongside you to design a custom solution that fits your needs.
For more information, call 1-800-426-5007 or email us at sales@aesol.com.


Returned Goods Policy

A couple of basic principles first –

  • If we made an error, we will make it right
  • Whenever possible, we try to make the most customer-friendly decisions we can
  • It’s our first priority to make sure that you’re happy with your experience at aesol.com

The best return policies are the ones you don’t have to use. As you place an order with us, please confirm that the sizes and quantities are accurate. In addition, check your email confirmations to make certain that the items are correct. Finally, we need to know as quickly as reasonably possible if there is an issue with an order. For this reason, we request that you contact us regarding a problem within 10 days after receipt.

Canceling Orders:

Customer service is our top priority. We understand that mistakes are made, and orders sometimes need to be cancelled or postponed. When that's the case, please call us immediately. An order can only be cancelled if we haven't shipped it or placed a special order yet. This generally happens no more than 4 hours after an order is placed. We pride ourselves in fast order processing and same-day shipping whenever possible.

Due to the time-sensitive nature of our ordering process, we do require that requests for cancellation or postponement be called in so that we can guarantee that your request is honored.

If the Item is special order, we'll issue your refund, minus any restocking fee incurred from the manufacturer. We distribute products from various manufacturers and return policies are varied.

As always, we will try to work with you, so call us and we'll try to help reach a satisfactory result. If you've ordered incorrectly:

We all make mistakes, and AES understands that. As a general rule, we are unable to refund shipping charges on returns where we've provided what you've asked for, and you'll be responsible for shipping the materials back to us. All Returns must be authorized in advance by AES, Inc. and be assigned a Return Goods Authorization Number (RGA). This authorization will be given based on the following criteria:

  • Only goods purchased within the last 45 days will be considered for return.
  • Product must be in original packaging and in resalable condition.
  • Product returned for other than product defect or shipping error is subject to a 30% restocking fee
  • Product returned due to defect is subject to manufacturers guidelines.
  • Issuance of credit is subject to final acceptance and inspection of product by AES.
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